Question 1

How much is a Katala subscription?

Accepted Answer

We keep things simple.Our weekly subscription plan equips students with all the learning resources they need to revise KS3 and GCSE Maths, plus expert support from our tutors during live lessons.You can start your 7-day free trial via our Plans page. After that, plans start at £4.99 a week.

Question 2

Do you have a free trial for Katala?

Accepted Answer

Yes we do! Start your free trial today and access everything Katala has to offer.

Question 3

Which exam boards do you cover?

Accepted Answer

Katala covers all major UK exam boards for the English specification GCSE Maths qualification. These include AQA (Assessments and Qualifications Alliance), OCR (Oxford, Cambridge and RSA Exams), and Pearson Edexcel.
 
If you have any further queries about what our material covers, please contact us at support@katala.co.uk.

Question 4

I'm stuck, how do I ask a question?

Accepted Answer

That's ok, nobody gets everything first time around.
If there's something you don't understand, simply join our Live Lessons and send us your question. Some students even like to snap a picture of what they're stuck on! One of our expert tutors will be there to help.

Question 5

What's your policy on refunds?

Accepted Answer

If you purhcase a Katala subscription then you'll be eligible for a full refund for up to fourteen (14) days from the date of your first payment. Beyond that point you can cancel your subscription anytime, but you won't be eligble for any refunds for monies already paid.
 
For full details on refunds and cancellations, please refer to our Terms & Conditions of Use.

Question 6

Can I add or remove a child from my plan?

Accepted Answer

Yes!

As a parent/guardian, to add a child to your plan, simply head to the student details page and fill in their details.

If you need to remove a child from your plan, please message us on live chat with the details and we'll handle the rest.

Question 7

Can I pause my subscription?

Accepted Answer

Yes! You can pause your subscription free of charge at any time.While your subscription is paused, you won’t be billed. You or your child will lose access to Katala, but any learning progress already made will be unaffected.To pause, simply drop us a message letting us know when you’d like the pause to start, and when you’d like your plan to resume.If you don’t have a resume date in mind, that’s absolutely fine too. Just let us know you’d like to pause, but you’re not sure when you’ll be back.

Question 8

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription free of charge at any time.After you cancel your subscription, you won’t be billed. You or your child will lose access to Katala, but any learning progress already made will be unaffected. So, if you change your mind, just let us know and we’ll restart your plan for you.To cancel your subscription, simply drop us a message and we'll do the rest.

Frequently Asked Questions