This Code of Conduct was last updated on: 26th October 2020.
Welcome to Katala Education Ltd’s Code of Conduct!
We know that the vast majority of our users are great; studious, here to learn and help others learn. However, we also know in the big bad world out there, there are a malicious few who would ruin everyone’s positive experience if they had their way. We are not here to restrict you with a load of rules which are going to stop you from having a great learning experience, but the safety of our customers is paramount. We created this Code of Conduct to protect our users which, by using our Website and/or any of our Services, you agree to follow at all times.
In essence, we encourage open discussion, active debate, collaborative problem-solving, and sharing your successes. All we ask from you is that you follow the straightforward list of dos and don’ts outlined here, which explain what we deem to be acceptable behaviour.
Read this Code of Conduct in full and make sure you fully understand our expectations in relation to your behaviour while using our Website and/or any of our Services. If you read and fully understand this Code of Conduct, and remain opposed to our expectations, you must immediately leave our Website and avoid or discontinue all use of any of our Services.
Katala reserves the right to terminate your account at any time and without warning, regardless of how long you have been a member or how close the GCSE Maths exam dates are. We will always email you to let you know this has happened and explain the reasons why. In this instance you will lose all access to the member-only aspects of our Website and Services, and any applicable subscription payments for our Katala Premium service will be cancelled immediately. Further, you will be banned from creating any additional accounts with Katala in the future.
If, while using our Website and/or any of our Services, you choose not to abide by this Code of Conduct, depending on the severity of your actions you will either i) receive a written warning via email outlining the rule you broke, or ii) have your account terminated by us immediately. If you receive a warning, you will only receive one warning. The next time you break any of these rules your account will be terminated as soon as your actions come to our attention. The decision to provide you with a warning or terminate your account and/or your Katala Premium subscription will be made at our sole discretion.
If anything is unclear, please feel free to get in touch.
To make this Code of Conduct easy to follow, understand, and reference, we have segmented our expectations in relation to your behaviour while using our Website and/or any of our Services into some broad sections.
Our team constantly monitors our forums and other aspects of our site to spot where this Code of Conduct has not been followed. In these instances, unless the incident requires triaging to a member of the leadership team, our team will issue warnings and terminate accounts at their sole discretion. If you spot any behaviour while using our Website and/or any of our Services which you find offensive, deem to be in violation of this Code of Conduct, or judge to be otherwise unacceptable, we encourage and trust you to report this to us by flagging the post. You can do this by clicking on the three dots on any post and hitting "Report Post".
1.0 Zero Tolerance Behaviours
We have zero tolerance for any of the following behaviours. If you engage in these behaviours then we will immediately terminate your account, without warning and regardless of how long you have been a member or how close the GCSE Maths exam dates are. We will always email you to let you know this has happened and explain the reasons why. In this instance you will lose all access to the member-only aspects of our Website and Services, and any applicable subscription payments for the Katala Premium service will be cancelled immediately. Further, you will be banned from creating any additional accounts with Katala in the future.
1.1 No racism
Racist posts, comments, or otherwise user-uploaded content are unacceptable.
1.2 No homophobia
Homophobic posts, comments, or otherwise user-uploaded content are not acceptable.
1.3 No bullying
Posts, comments, or otherwise user-uploaded content which appears to bully other individuals, regardless of whether they are Katala members or not, are not acceptable.
1.4 No religious hatred
Posts, comments, or otherwise user-uploaded content which demonstrate religious hatred are not acceptable.
1.5 No sexism
Sexist posts, comments, or otherwise user-uploaded content are not acceptable.
1.6 No expressions of discriminatory or offensive views
Any expression of discriminatory or offensive views in posts, comments, or otherwise user-uploaded content are not acceptable.
1.7 No off topic discussions
During your study of GCSE Maths we do not recognise the need for discussions motivated by religious, racial, political, gender-based, sociological, psychological or otherwise philosophical themes. Our website is a place for you to learn maths, discuss maths, do maths, and ask questions relating to maths. Please use other means to discuss other topics.
1.8 No advertising
Katala never has and never will generate revenue from advertising third party products or services on our Website or any of our Services, for the simple reason that it distracts our users from priority number one - their education. Occasionally you will see us advertise our own Services and broadcast when we have new content or features available for you to use, but aside from that all forms of advertising are banned. For the avoidance of any doubt this includes, but is not limited to, the following.
1.8.1 Advertising your services as a tutor is unacceptable.
1.8.2 Collecting votes for any form of petition, online or offline is unacceptable.
1.8.3 Advertising third party products or services is unacceptable.
1.8.4 Spamming is unacceptable.
1.8.5 Any promotional activity is unacceptable.
1.8.6 Sharing hyperlinks or URLs in plain text unrelated to GCSE Maths in any way is unacceptable.
1.8.7 Sharing referral links, codes, or similar, which offer you a benefit when another person uses it is unacceptable.
1.8.8 Campaigning for votes of any kind is unacceptable.
1.8.9 Unsolicited surveys or questionnaires are unacceptable. In order to have your survey or questionnaire posted in any of our forums, and avoid having it removed without warning, please get in touch first.
1.9 Do not use our Website and/or any of our Services if you are not in one of the following categories
To use our Website and/or any of our Services you must be in one of the following categories. If you do not fit into one of these categories and still wish to use our Website and/or any of our Services you must first get in touch, justifying why you wish to become a user.
1.9.1 Student - defined as someone studying for a GCSE Maths qualification or similar.
1.9.2 Parent/Guardian - defined as the parent/guardian of someone studying for a GCSE Maths qualification or similar.
1.9.3 Teacher/Tutor - defined as a teacher of GCSE Maths in a school, academy, or college, or as a private GCSE Maths tutor with a valid CRB / DBS check certificate.
1.10 Do not post, comment, or otherwise upload anything illegal
Katala is a company based in the United Kingdom and therefore the laws of the United Kingdom are our guidelines for determining the illegality of any activity. Laws from other countries may also be considered if appropriate to the context of posts, comments, or otherwise user-uploaded content. Illegal activity includes, but is not limited to, items on the following list.
1.10.1 Posts, comments, or otherwise user-uploaded content which are illegal are unacceptable.
1.10.2 Posts, comments, or otherwise user-uploaded content which assist with, condone, or advocate illegal activity are unacceptable.
1.10.3 Copyright infringement (including torrents and unauthorised streams of copyrighted material) is unacceptable.
1.10.4 Sale of fake identification, alcohol, or drugs (in any form, including banned, prescription-only, or otherwise) is unacceptable.
1.11 Do not post, comment, or otherwise upload adult and/or violent content
This includes but is not limited to any of the following in relation to adult or violent content.
1.11.1 Discussions, posts, blogs, or other forms of text relating to adult or violent content are unacceptable.
1.11.2 Images, videos, graphics, or other forms of visuals relating to adult or violent content are unacceptable.
1.11.3 Hyperlinks, plain-text URLs, or other forms of link to websites, apps, or platforms relating to adult or violent content are unacceptable.
1.12 Do not make social plans or arrange to meet anyone via Katala
Posts, comments, or otherwise user-uploaded content which demonstrate users making social plans or arranging to meet each other are unacceptable.
1.13 Do not post personal details
Posts, comments, otherwise user-uploaded content which share the names, birthdays, email addresses, schools, home addresses, or anything else which could be considered personal to you or another person are unacceptable.
1.14 Do not impersonate other users
Your Katala account is yours and under no circumstances are you permitted to act as or on the behalf of anyone else.
2.0 Your Posts, Comments, and Content
The simple rule of thumb here is to ask yourself three questions before you post:
Does this post feel like it would be breaking rules in the Code of Conduct?
Would I feel comfortable saying what I am about to write face-to-face?
How is the person or group I am writing to going to feel and respond to my message?
Answers to these questions should enable you to know whether what you are about to post, comment, or upload is acceptable or not. For the avoidance of doubt, this section outlines what we deem be acceptable when posting, commenting, or otherwise uploading content.
2.1 Keep it clean - no swearing
We do not see the need for anyone to swear in our forums and acknowledge some individuals find this language offensive. We do what we can to moderate our forums and prevent this behaviour. Any posts, comments, or otherwise user-uploaded content that include swearing will be removed.
2.1.1 While the “swear filter” on our website sensors all the inappropriate words we can think of, we’ll never be able to catch everything and if you try really hard we’re sure you can get around it. Do not try to circumvent our swear filter.
2.1.2 Do not self-censor (i.e. none of f*ck or f*** or **** are appropriate or condoned).
2.2 Make posts understandable
We want everyone to be able to engage with your posts should they wish, so please make them understandable and written in plain English.
2.2.1 Text speak (e.g. “u”, “b4”, and “l8r”) makes messages difficult to understand for many people, so please don’t use it in our forums.
2.2.2 Avoid posting in a foreign language (i.e. not English) unless you also provide a translation.
2.2.3 If you choose to upload an image to explain a problem you are working on, make sure the image is easily readable before you upload it.
2.3 Stay on topic
We understand that occasionally it’s easy to drift off topic and while we want you to engage in open discussion, we are not a social media platform. Please keep your posts focused on the Maths as much as possible.
2.3.1 Keep your posts relevant to maths and your comments relevant to the original post.
2.3.2 Help keep the conversation flowing by ensuring your own posts, comments, and otherwise user-uploaded content are constructive.
2.3.3 Use images to your advantage. We encourage all of our users to upload photos of the problems they are working on and their calculations as this is often the easiest way of getting your point across in Maths. All the rules in this Code of Conduct apply to each image you upload and each will be vetted by our team to ensure this is the case.
2.3.4 Do not post the same content multiple times. Check before posting that the question hasn’t already been answered. If you are adding to a post that has been dormant for more than six months, chances are it has.
2.4 Be friendly towards other users
There is no need to be hostile and aggressive when discussing Maths with someone, and there is a big difference between respectfully disagreeing with someone’s methodology or answer, and being rude or disruptive. If you think someone is trolling, please flag this behaviour and a member of the team will look into it. You can do this by clicking on the three dots on any post and hitting "Report Post".
2.5 Do not patronise or belittle other people
If you are right about something, be graceful about it. There is no need to gloat or try to make other users feel small, we deem this behaviour to be unacceptable.
2.6 Respect other people.
Respect the opinions of others, the strengths of their methodologies, and the weaknesses they need support with.
3.0 Our Team
Another simple rule of thumb applies here. Ask yourself:
Would I talk to my parents, teachers, siblings, child, or best friend like this?
If the answer is no, we do not expect you to treat any members of our team that way either.
3.1 Abuse of our team
We know we won’t get everything right all the time, however abuse of our team, in any form, is unacceptable.
4.0 Cheating & Plagiarism
Katala is not here to help anyone gain an unfair advantage over others in their pursuit of a GCSE Maths qualification. We want to give you an advantage, for sure, but a fair one by providing you with the best learning platform we can and all the support you need.
If you see any information in any of our forums which could be used to give someone an unfair advantage please flag the post. You can do this by clicking on the three dots on any post and hitting "Report Post".
4.1 Do not cheat
Cheating will get you nowhere and teach you nothing. We do what we can to moderate our forums and prevent this behaviour.
4.2 Do not plagiarise
Plagiarism will get you nowhere and teach you nothing. We do what we can to moderate our forums and prevent this behaviour. Additionally, while we permit you to download and use all of the material on our Website and as part of our Services, this material is copyrighted and you do not have the right to share it under any circumstances. For more information on using our material, please refer to Section 5: “Content and Copyrights” of our Terms & Conditions of Use.
4.3 Do not enable others to cheat or plagiarise your work
We see any actions enabling others to cheat or plagiarise your own work as equally as bad as cheating yourself or plagiarising the work of others.
4.4 Exam papers
Katala’s Exam Coaching page contains links to previous GCSE Maths papers from all major exam boards in the UK. Please refrain from posting, commenting, or otherwise uploading any exam papers, especially during the exam season. The reason for this is that GCSE Maths exams are taken in different locations worldwide at different times. For the avoidance of breaching any restrictions about when these exam papers can be discussed, Katala will upload these papers for you to our Exam Coaching page at the appropriate time.
5.0 Secondary Accounts
We allow you to create one account per email address, but if, as a parent with more than one child taking GCSE Maths for example, you wish to create multiple accounts you may, provided both users agree to our Privacy Statement and Terms & Conditions of Use, and agree to comply with this Code of Conduct.
5.1 Do not misuse secondary accounts
Using another account to back up an opinion you posted using a first account, or otherwise deceiving, misleading, or abusing other people, or violating any part of this Code of Conduct is unacceptable.
5.2 Following an account termination by us, you are not permitted to create any future accounts
In the event you have your account terminated by us without having requested it by filling in our account deletion form, you are not permitted to use any other secondary account(s) to post, comment, like posts, or otherwise interact on or use the Katala Website and/or any of our Services in any way. Should your account be terminated for this reason, any secondary accounts will be as well.
6.0 Moderation of Our Forums
At Katala our team is dedicated to protecting the welfare of our users and may edit, delete, or remove any material posted, commented, or otherwise uploaded to our Website and/or any of our Services. If you are using Katala in an inappropriate or unacceptable manner, including breaking any of the rules outlined in this Code of Conduct, our team will either provide you with a warning or, if your behaviour is deemed serious enough, terminate any applicable Katala Premium subscriptions and your Katala membership immediately, as outlined in this Code of Conduct. All actions taken by our team in these events are at their sole discretion. You have the right to contest the deletion of your account(s) and/or termination of your subscription, and if you would like to do so please get in touch.
We spent a lot of time developing these rules to ensure their fairness and the protection of our users. If you feel we have missed something, please get in touch.
We reserve the right to make changes to this Code of Conduct and will email you with any changes we deem material in good faith. We also reserve the right to necessarily enforce rules not outlined in this Code of Conduct. These rules, in addition to our current Terms & Conditions of Use, constitute the understanding between you and Katala as to your use of the Katala Website and/or any of our Services, and supersede all prior agreements and understandings.
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